If the client objects, skip to the next section (installing the latest version of Microsoft Office 365). If the client agrees use the steps below.The client can use the online versions of the Microsoft 365 applications while Microsoft is investigating the issue.Ask the client if they are willing to leave the issue broken while Microsoft investigates the issue.If the client is still prompted for login credentials after the registry update:.Update the DWORD value for “ DisableADALatopWAMOverride” to 0.Verify if there is a DWORD value named “ DisableADALatopWAMOverride” that is set to 1. (If the DWORD value for “ DisableADALatopWAMOverride” is set to 0, skip to step 9.).Update the DWORD value for “ EnableADAL” to 1.(If “ EnableADAL” is not found in the registry, skip to step 6.) Verify if there is a DWORD value named “ EnableADAL” that is set to 0.Go to “Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity.”.(This should not be done as admin as it will apply the changes to your profile instead of the client's settings.) Open the Regedit application as the client.
Verify if modern authentication has been disabled in the registry and enable modern authentication if necessary.If Skype version installed = 2016 %LocalAppData%\\microsoft\Office\16.0\Lync\Tracing else %LocalAppData%\microsoft\Office\15.0\Lync\Tracingįiles at that location with name containing "SigninTelemetryLog. LocalMachine\SOFTWARE\Microsoft\MSCRMClientĬrm.log The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs.ĬurrentUser\SOFTWARE\Microsoft\MSCRMClient The table below provides information such as scenario type, data collection source, data collection path and data collection files. To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row.
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